Privacy Policy

👋 Who We Are

Roll Work is a personalised wrapping paper company based in London, UK. Our website address is www.rollwork.co.uk. If you have any questions about this privacy policy, you can contact us at hello@rollwork.co.uk.

📋 Information We Collect

When You Place an Order

To create and deliver your personalised wrapping paper, we collect:

• Your name and contact details (email address, phone number, delivery address)
• Payment information (processed securely through our payment provider)
• The personalisation details you provide for your order (names, messages, or other custom text)
• Order history and preferences

When You Browse Our Website

We automatically collect certain technical information:

• Your IP address and approximate location
• Browser type and device information
• Pages you visit and how you interact with our site
• Referral source (how you found us)

When You Contact Us

If you get in touch via email, contact forms, or social media, we keep records of our correspondence to help us assist you.

When You Subscribe to Our Mailing List

If you sign up for updates, we collect your email address and any preferences you share with us.

⚙️ How We Use Your Information

We use your information to:

• Fulfil your orders and create your personalised wrapping paper
• Process payments and send order confirmations
• Deliver your orders and provide shipping updates
• Respond to your questions and provide customer support
• Send marketing communications (only if you’ve opted in)
• Improve our website and services
• Comply with legal obligations

✨ Personalisation Content

When you create personalised wrapping paper with us, you provide custom text such as names and messages. We use this information solely to produce your order. We treat all personalisation content as confidential and do not use it for marketing purposes or share it with others.

🤝 Who We Share Your Information With

We only share your information with trusted third parties who help us run our business:

• Payment processors – to securely handle your payments
• Delivery partners – Royal Mail to ship your orders
• Website hosting and analytics – to maintain and improve our website
• Email service providers – to send order updates and marketing (if opted in)

We require all third parties to respect the security of your information and to treat it in accordance with the law.

🍪 Cookies

Our website uses cookies to improve your experience. Cookies are small text files stored on your device that help us:

• Remember your preferences
• Understand how you use our website
• Improve our services based on this information

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

✅ Your Rights

Under UK data protection law, you have the right to:

• Access – request a copy of your personal information
• Rectification – ask us to correct inaccurate information
• Erasure – ask us to delete your information in certain circumstances
• Restriction – ask us to limit how we use your information
• Portability – receive your information in a portable format
• Object – object to certain uses of your information

To exercise any of these rights, please contact us at hello@rollwork.co.uk. We’ll respond within one month.

📬 Marketing Communications

We only send marketing emails if you’ve actively opted in. Every marketing email includes an unsubscribe link. You can also contact us directly to update your preferences at any time.

🔒 Data Security

We take appropriate security measures to protect your information from unauthorised access, alteration, or destruction. This includes secure connections (HTTPS), encrypted payment processing, and restricted access to personal data.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

🗂️ Data Retention

We keep your information only as long as necessary:

• Order information – retained for 7 years for accounting and legal purposes
• Marketing preferences – kept until you unsubscribe
• Website analytics – retained in anonymised form

🌍 International Transfers

Your information is primarily stored and processed in the UK. If we transfer data outside the UK, we ensure appropriate safeguards are in place to protect it.

👶 Children’s Privacy

Our services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

📝 Changes to This Policy

We may update this privacy policy from time to time. We’ll post any changes on this page and update the “last updated” date. For significant changes, we’ll notify you by email or through a notice on our website.